Shipments

Shipping the package

We try to process orders that are placed until 6 pm in the afternoon from Monday to Thursday, Fridays until 5 pm (always depending on the volume of orders we receive) so that they leave the same day and in a period of 24 hours are delivered. From that time on, orders placed will be processed the next day.

Our shipments are made in completely anonymous packages and have no external markings or signs identifying their content. For added discretion, packages carry Logistics Operator as the sender.

Orders destined for the Peninsula are placed through SEUR, CORREOS, MRW and NACEX, with delivery 24-48-72 hours, depending on destination and service selected by the customer. Shipments to the Canary Islands, Ceuta and Melilla are managed by CORREOS. And internationals are sent via GLS and DPD. All of them are insured and processed every working day from Monday to Friday.

TutiendadeBDSM reserves the right to change the shipping management time on the eve of the party, with prior notice.

Order confirmation is done by email and they can track each of them in their "Order History".

Warranty

The products have a 2-year warranty, although the processing of the same will depend on the policy of each manufacturer. In the event that the customer detects an anomaly or malfunction of the product, provided that there is no manipulation on the part of the customer, the customer may opt for the repair of the good or its replacement, unless one of these options is impossible or disproportionate for TutiendadeBDSM.

The warranty period will not apply to failures or defects caused by accident, negligence or misuse of the product by the customer. Similarly, handling or variation of any product (welding, wireing, adding components, etc.) will automatically void the warranty.

After 15 days from the date of delivery, the costs of transporting the return as well as the new shipment must be borne by the customer.

In case you encounter any problems, please contact our customer service.