Terms and conditions

Orders to the Canary Islands, Ceuta and Melilla,whatever their form of shipment, must be paid by credit card, PayPal or bank transfer (no refund can be chosen). For customers in these areas we need the NIF/NIE/Passport so that the order is not withheld at Customs.

Customs in the Canary Islands, Ceuta and Melilla

All customers of the Canary Islands, Ceuta and Melilla should know that the goods will pass through their respective Customs and that they must pay the consequent customs costs of entry into their community, in addition to the tax corresponding to the value of the goods they have purchased. Your community will settle with the customer the amount tenga stipulated. The Export DUA (Single Customs Document) has a cost of 12.84 euros and is mandatory from July 01, 2013, we process it, the price is included in the shipping costs.

The invoice will not mention directly TutiendadeBDSMy will not detail the use of the product, only its material (metal, plastic, leather...)

Returns

Returns of products will be accepted within the first 14 days, from the date of receipt of the goods by the customer, and provided that the conditions set out on this page are met:

  • Only pre-authorized returns will be accepted. To request this authorization, the customer will contact us in advance. Once authorized, you will be told the shipping address of the goods and the conditions for the return to be accepted.
  • The goods must be returned in their original packaging, in perfect condition and protected so that it is not received with seals or transport adhesive tapes.
  • The goods must be received in our warehouse within 5 days of acceptance of the return. If it is not received within this period, you must ask us again for a refund, reserving the right to accept it or not.

Once the goods have been received and proven to be in perfect condition, the amount will be refunded, deducting from the amount 1.50 euros for the costs of packing and preparing the order.

It will also be considered a refund when the cancellation of an order is requested after it is prepared and before it leaves the warehouse, and the amount to be returned will be deducted 1.50 euros for the costs of packing and preparing the order.

The transport costs caused by the return will be borne by the customer. The amount of the transport of the first delivery already made will be deducted from the total amount of the return. Tutiendadebdsm reserves the right to pay a lower amount or cancel it completely in case the material does not arrive in perfect condition, due to the non-use of packaging appropriate to the nature of the shipment, an uninrated method of transport or any other cause has been used, as well as the absence of any accessory.

Returns of the following items will not be accepted:

  • Movies or any other copyrighted product under the Intellectual Property Act.
  • We will not accept returns if it is not in case of defect of the product, for obvious reasons of hygiene, following paragraph E of article 103 of Law 3/2014, of March 27 (Law on Retail Distance Selling) in any article for intimate use (such as, electrosex, lingerie, bathroom, etc.) and no change will be made except by default or manufacturing error.
  • Clothing should always be tested on other parts and never directly on the body. Please note that for stockings, socks and underwear, no refunds are allowed.
  • Inflatable items, before use, must be inflated for the first time and it will be observed that they do not have any abnormalities such as air loss, etc... If they have been used before any defects have been found, feeling it very much, we will not be able to accept your return.
  • Those products that are on offer or have been discontinued, nor items under reservation that we bring expressly for the customer.
  • Review the features of the items before selecting them and consult any questions before ordering.

Defective items

We take care of all costs arising from the delivery to the customer of a defective product, provided that you make the claim within 14 days of the date of receipt of the order. After this period, the warranty offered by the manufacturer of each product enters into force. The conditions and coverage of the warranty vary in each case. The customer must first contact our Technical Department to be assigned a return number. The customer will be instructed to leave the item ready for collection, packing it so that it arrives in perfect condition and free of labels and adhesive tapes and with the address that we provide indicated on the outside of the packaging. We will order a carrier to pick up the product. Once the item has been received, the new one will be sent.

We take care of all costs arising from the delivery to the customer of a defective product, provided that you make the claim within 14 days of the date of the order. After this period, the warranty offered by the manufacturer of each product enters into force. The conditions and coverage of the warranty vary in each case. The customer must first contact our Technical Department to be assigned a return number. The customer will be instructed to leave the product ready for collection, packing it so that it arrives in perfect condition and free of labels and adhesive tapes and with the address that we provide indicated on the outside of the packaging. We will order a carrier to pick up the product. Once the product has been received, the new one will be sent.

Information and exclusions

  • Tutiendadebdsm makes its best efforts to ensure that the information on this website is correct and up-to-date. In the event of a discrepancy between the information contained herein and that reported by the manufacturer, the manufacturer's information shall prevail.
  • Tutiendadebdsm is not responsible for any errors or omissions that may exist on the page.
  • Tutiendadebdsm cannot control the use that the user gives to the information, and therefore will not be liable for any damages, whether direct or indirect, that may arise from or have connection with the use of such information.
  • Under no circumstances will the rights that as a consumer legally correspond to the customer of Tutiendadebdsm be affected.
  • Tutiendadebdsm cannot review or review all web pages linked to it, so it is not responsible for its contents. The risks arising from the consultation of such web pages linked to it correspond exclusively to users, which must be governed by the terms and conditions of use of the web pages consulted.

* These general conditions of sale are governed by current legislation.